Privacy Policy

Effective Date: October 4, 2026

At MEDITON, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your information when you visit our website, purchase our products or interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy. Where required by law, we will obtain your consent before collecting, using or disclosing your personal information.

1. Information We Collect

We may collect personal information when you visit our website, create an account, place an order, subscribe to our newsletter or contact our customer support team.

Depending on how you interact with us, this information may include:

  • Personal information: Your name, email address, telephone number, billing address and shipping address.

  • Order information: Products purchased, order history, transaction details and delivery preferences.

  • Payment information: Payment details processed through our authorized payment service providers.

  • Account information: Login credentials, account preferences and saved information.

  • Technical information: IP address, browser type, device information, website activity and cookie data.

  • Communication information: Messages, inquiries, reviews, feedback and customer service correspondence.

We collect only the information reasonably necessary for our business activities and the purposes identified in this policy.

2. How We Use Your Information

MEDITON uses personal information to operate our online store, provide customer support and improve your shopping experience.

We may use your information to:

  • Process payments, confirm orders and arrange product deliveries.

  • Manage customer accounts and purchase histories.

  • Respond to inquiries, requests and customer service concerns.

  • Provide information about our products and services.

  • Send promotional emails and special offers where you have provided the necessary consent.

  • Improve website functionality, performance and customer experience.

  • Detect and prevent fraudulent transactions and unauthorized activities.

  • Comply with applicable legal, regulatory and accounting obligations.

We will not use your personal information for unrelated purposes without obtaining any consent required by applicable law.

3. Shopify and Payment Processing

Our online store is powered by Shopify, which provides the e-commerce technology used to display products, manage orders and facilitate online transactions.

When you make a purchase, your information may be processed by Shopify and our authorized payment service providers to complete your transaction.

Payment information is handled through the applicable payment processing systems. We do not require customers to send credit card details through email or customer support messages.

Shopify and payment service providers maintain their own privacy and security practices. We encourage you to review their respective privacy policies.

For additional information, visit Shopify's Privacy Policy:

https://www.shopify.com/legal/privacy

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember customer preferences and understand how visitors interact with our online store.

These technologies may be used for:

  • Essential website functionality and secure checkout.

  • Remembering shopping cart contents and customer preferences.

  • Understanding website traffic and performance.

  • Improving navigation and the shopping experience.

  • Measuring advertising effectiveness, where applicable.

You can manage or disable certain cookies through your browser settings or the cookie preference tools available on our website, where provided.

Disabling essential cookies may affect certain website functions.

Where required by applicable privacy laws, we will obtain your consent before activating non-essential tracking technologies.

5. Sharing Your Personal Information

MEDITON does not sell customer contact information to third parties for their independent marketing purposes.

We may share personal information with trusted service providers when necessary to operate our business.

These providers may include:

  • Shopify and other website technology providers.

  • Payment processing companies.

  • Shipping, delivery and logistics partners.

  • Customer support and communication service providers.

  • Website analytics and marketing platforms, where applicable.

  • Professional advisers and regulatory authorities when legally required.

We require service providers to handle personal information appropriately and use it only for authorized purposes, subject to applicable contractual and legal requirements.

We may also disclose information when necessary to comply with legal obligations, investigate fraud, protect our rights or facilitate a legitimate business transaction.

6. Email Marketing and Communications

If you subscribe to our newsletter or provide the necessary consent, we may send you emails about MEDITON products, wellness information, promotions and special offers.

Our marketing communications are intended to comply with applicable Canadian anti-spam legislation.

You can withdraw your consent to receive promotional emails at any time by clicking the unsubscribe link in our marketing emails or contacting us directly.

Please note that you may still receive essential transactional communications relating to your purchases, account or customer service requests.

7. Data Storage and Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, disclosure, misuse, alteration and loss.

These measures may include secure e-commerce systems, restricted access to customer information and appropriate safeguards implemented by our service providers.

Although we take reasonable precautions, no method of transmitting or storing information online is completely secure.

We encourage customers to protect their account credentials and contact us immediately if they suspect unauthorized account activity.

8. International Data Transfers

Some of our technology, payment processing and other service providers may process or store personal information outside Canada.

When information is transferred internationally, it may be subject to the privacy laws and lawful access requirements of the country where it is processed.

We take reasonable steps to ensure that appropriate safeguards are applied to international data transfers, in accordance with applicable Canadian privacy legislation.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes and complying with applicable legal obligations.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

When personal information is no longer required, we will securely delete, destroy or anonymize it, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on your location and applicable privacy legislation, you may have the right to:

  • Request access to the personal information we maintain about you.

  • Request corrections to inaccurate or incomplete information.

  • Withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions.

  • Request the deletion of personal information where applicable.

  • Ask questions about our privacy practices and how your information is handled.

  • Exercise additional rights available under applicable provincial privacy legislation.

To submit a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before responding to certain requests.

We will respond within the time frames required by applicable law.

11. Children's Privacy

Our website and products are not specifically directed toward children.

We do not knowingly collect personal information from children without the consent required by applicable law.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so we can investigate and take appropriate action.

12. Third-Party Websites

Our website may contain links to external websites, social media platforms and third-party services.

These websites operate independently and may have their own privacy policies and data collection practices.

MEDITON is not responsible for the privacy practices or content of third-party websites.

We encourage visitors to review the privacy policies of external websites before submitting personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal requirements or privacy practices.

When changes are made, we will update the effective date displayed at the beginning of this policy.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage customers to review this page periodically.

14. Contact Information

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your personal information is handled, please contact us.

MEDITON

Address: Suite 301, 1595 16th Avenue, Richmond Hill, Ontario L4B 3N9, Canada

Email: info@mediton.ca

Phone: +1 (905) 731-9240

Website: https://mediton.ca/

We are committed to addressing privacy-related inquiries and protecting the personal information entrusted to us.