Shipping Policy

Effective Date: October 4, 2026

At MEDITON, we aim to provide a convenient and reliable shopping experience. This Shipping Policy explains how we process, ship and deliver orders placed through our online store.

1. Order Processing

Once you place an order, you will receive an order confirmation email containing your purchase details.

Orders are processed after payment verification and confirmation of product availability.

Our team prepares each order carefully to ensure your health and wellness products are properly packaged before shipment.

Processing times may vary depending on order volume, product availability, weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

2. Shipping Locations

MEDITON is proudly based in Canada and serves customers looking for premium health and wellness supplements.

Shipping availability depends on your delivery address and the shipping options offered during checkout.

If your location is not eligible for delivery, please contact our customer support team before placing an order.

3. Shipping Rates

Shipping charges are calculated and displayed during checkout based on factors such as:

  • Delivery destination

  • Package weight and dimensions

  • Selected shipping method

  • Available shipping services

The applicable shipping cost will be displayed before you complete your purchase.

Any free shipping promotions, if available, will be subject to the conditions displayed on our website.

4. Estimated Delivery Times

Estimated delivery times depend on your location, the selected shipping service and carrier availability.

Available delivery estimates will be displayed during checkout or communicated through your shipping confirmation, where supported.

Please note that delivery estimates are not guaranteed arrival dates.

Delays may occur due to severe weather, public holidays, high shipping volumes, customs processing or circumstances beyond our control.

5. Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking number and instructions for monitoring your shipment.

Tracking information may take some time to become active after your order has been dispatched.

If you experience difficulty tracking your order, please contact our customer support team.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please verify your delivery address, postal code, contact information and other relevant details before completing checkout.

If you notice an error after placing your order, contact us as soon as possible.

We will attempt to update your shipping information if your order has not already been processed or dispatched.

Once an order has been shipped, address changes may not be possible.

Additional shipping charges resulting from incorrect delivery information may apply.

7. Delayed, Lost or Damaged Shipments

We understand the importance of receiving your wellness products safely and on time.

If your order arrives damaged, is missing items or experiences an unexpected delay, please contact our customer support team.

For damaged deliveries, we recommend keeping the original packaging and providing photographs of the damaged products and shipping materials.

Our team will review the issue and work toward an appropriate resolution in accordance with applicable consumer protection laws.

8. International Shipping

International shipping availability, where offered, depends on the destination and applicable import requirements.

International orders may be subject to customs inspections, import duties, taxes and additional handling charges.

Customers should verify whether the ordered supplements are permitted in their destination country before purchasing.

Any applicable import charges and responsibility for customs clearance should be confirmed during checkout or with our customer support team.

9. Undeliverable or Returned Packages

Occasionally, packages may be returned because of incorrect addresses, unsuccessful delivery attempts or other delivery restrictions.

If a shipment is returned to us, we will review the circumstances and contact you regarding available options.

Additional shipping charges may apply if you request redelivery due to an incorrect address or an unsuccessful delivery attempt.

Any refund or replacement will be handled in accordance with our applicable policies and consumer protection requirements.

10. Contact Us

If you have questions about shipping, delivery or your order, please contact MEDITON.

MEDITON

Address: Suite 301, 1595 16th Avenue, Richmond Hill, Ontario L4B 3N9, Canada

Email: info@mediton.ca

Phone: +1 (905) 731-9240

Website: https://mediton.ca/

Our customer support team is available to assist with shipping inquiries and order-related concerns.